FAQS

General Purchase

Is your item brand new?

Yes. All products on this Website are brand new in the original manufacturers’ packaging.

Is it safe to order online?

Yes. We use 128 bit SSL Secured web pages.

Can I order 'Backordered' items?

Yes. Backordered items will ship as soon as they become available. If the product becomes permanently unavailable or if we cannot provide it to you within 21 days, a refund will be issued.

Can I claim back the GST?

We are an Australian based business and are registered for the GST hence you may claim back the GST in whatever manner suits your particular circumstance.

How accurate is the color in the photos?

We always try to photograph our items in details and we also enlarged the item size to make them more accurate – We do not alter the colors or modify the picture. It should be only a very slight difference (if any) in the picture to the actual item. The colour may vary depending on the amount of brightness and contrast used on your monitor. If you receive an item which does not match up with what you purchase, please contact us immediately.

Can I purchase large amount from you?

Yes,we can do wholesale, please contact with us directly.

What's your opening hours?

We open from Monday – Friday 9:30-5:00pm. Weekends: appointment ONLY.

Shipping and Handling

Can I collect my item(s) if I live in Melbourne?

Yes you can. You could contact us via email: sales@kidslikeit.com.au or ring Cassie directly at 0426251655 to arrange the time.

How do you caculate shipping fee?

We caculate shipping fee based on your post code, you can estimate shipping cost on item page, and if you buy multiple items, our system will work out total shipping fee after discount when check out.

Will you let me know when you have received my payment and posted my item?

Yes, as soon as we receive your payment, we prepare your item to be sent, please to allow us 24-48 hours to send your item. When we have finished wrapping and packing your item/s, we will send you an email to confirm that the payment has been received and the item will be posted very shortly.

I made payment but I still have not received my item, what should I do?

First, contact us to check with us if we did receive your payment.
Then, if we did receive your payment and we did send already the item, Please allow 3 weeks for the item to arrive. If after this time you have not received the item yet please contact us.
We will get back to you within 24 hours exclusive pubic holidays.

What happen if my item arrives damaged by the post?

If your item has been registered, you must immediately go to your local post office and show them the damaged item and the packaging . They will ask you to fill out a form so you can receive a compensation.
If you do not registered your item, please contact us by email without hesitation. We will not be responsible directly for the damage during post, however we will see if any option could be available as we want any customer happy by our services.

What can I do if the item I received was not what I was expecting?

If you receive an item different that what you were expecting, please to contact us. However, please note that it is different to receive an item which has been sent by mistake and an item you are not happy with.

If there was a mistake on listing, I received the item and I am not happy with it (size, weight, photo and/or writing) can I get a refund or exchange?

Yes, you can. We want you to be happy with our service. Simply contact us with notifying your disappointment and we will find the best option for your situation.

If I receive my item but am not happy with it will you give me a refund?

If you change your mind about an item. Simply contact us within 7 days after receiving it, post the item back when you have our confirmation.
We will give a refund for the item purchase excluding the shipping and handling fee and you are responsible for all return shipping. We do reserve the right to refuse refunding if the item is not returned in its original state (dropped, worn or scratched).

What is the return procedure?

The return procedure concerns any item which is return to us (it can be to be exchanged, to be refund, etc…).
The return policy is :
1. We need to be contacted before any sending back.
2. We do ask the return of the item in its original state (except when fault) if the item was in perfect order when you received it
3. You are responsible for any postage back to us .
5. You must indicate your username and the phone number with the return item.
If you have followed this return policy you will be certain to be refund.

Payment

What payment methods do you accept?

We accept the following payment methods:
1. Paypal
2. Money Orders
3. Bank Cheques
4. Direct Deposit

How does Paypal work?

To use Paypal, you need to have a credit card and you have to set an account at Paypal.com (Paypal is international company) via internet. When you have the option to pay by Paypal you just follow the instruction on screen. It is a more secure system than to deposit money in bank account. You also have some assets like getting refunded or paying in different currencies when buying overseas and you do also not have an extra to pay when using Paypal.

I am unable to make payment at the moment, but I will be paying shortly is that Okay?
Yes, that is fine. What we ask is you to contact us and let us know you have money trouble and when you will be making payment.