Delivery within Australia
Our system will calculate shipping fee depends on your postcode and the weight of your ordered item. You could also click the ‘estimate shipping’ button on item page to work out your shipping cost. Before you pay, system will give you the total amount of your order, If you ordered two or more items, our system will combine postage for you automatically.
Orders are delivered via Australia Post eParcel or though a courier service.
A tracking number is provided at the point of dispatch, to track the whereabouts of your parcel.
All parcels sent through eParcel will require a signature on delivery. If you prefer for your parcel to be left at the door or somewhere safe, please indicate this in the comments box upon checkout.
We will endeavour to have your order dispatched within 2 – 3 business days. For a guide on how long delivery will take from the day your order is placed , until you receive the goods, see below:
Melbourne,remote VIC : 1 – 4 business days
Sydney, NSW Country, Canberra: 2 – 5 business days
Brisbane, Adelaide: 2 – 6 business days
QLD (ex Brisbane): 3 – 7 business days
Perth, Hobart, Darwin, Launceston: 4 – 8 business days
Other interstate locations: up to 14 business days (depending on location)
If your order is urgent, please email us at firstname.lastname@example.org and we will do our best to meet your needs.
There may be occasions whereby an item you have ordered may take longer to be delivered due to the size of the item, the destination, out of stock items or other unforeseen circumstances. In these instances, we will contact you as soon as possible after your order is placed to confirm an expected delivery timeframe. If you are not satisfied with this timeframe, you are entitled to cancel your order and receive a full refund.
We observe all VIC public holidays.
We no longer deliver to destinations outside of Australia. However, we do accept orders from non Australian residents to addresses within Australia.
Returns and Exchanges
If you are not satisfied with any products you receive, you may return them to us for an exchange or refund. Items must be unused, in original packaging and returned within 14 days of purchase. We reserve the right to refuse a product that does not meet these requirements. We do not accept returns or exchanges on ‘sale’ items. If you need to return or exchange an item, please contact our customer support:
We will send you a return lable of eparcel, you need pay for the return postage. Once we receive your returned goods, a refund or exchange will be processed subject to the requirements noted above.
Damaged or Faulty Items
If you have received an item that is faulty or has been damaged in transit, please email us immediately at email@example.com
Each case is assessed on an individual basis.